Call Centers


Research call center customer service resources here, including tips for managing call center software and advice for call center operations management and performance management. Learn best practices for call center workforce management and get advice for managing call center agents and measuring agent performance. Discover how call center management training can improve your management skills. Read about innovative customer service departments that have used call center management solutions and systems. Learn about good customer service through case studies for call center supervisors and use those tips to help optimize customer service in your call center. Find news and information about trends like call center outsourcing, hosted call centers and VoIP in the call center, online customer service and speech technology in the call center.

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Single Question Interview: David Merrill of Tacola


If you’re not familiar with Siftables, watch the TED Talk. Peter Merholz: At TED, you demonstrated Siftables, small “smart” blocks that can interact with one another in interesting ways. What opportunities does Siftables provide in overcoming...

Read more about Single Question Interview: David Merrill of Tacolab...

Predicting HR in 2009 May Be Hazardous To Your Hea


Note: This is part two of a three part series on my predictions for 2009 (see part one and part three). I will be covering predictions for blogging, HR and those made by others as the new year approaches....

Read more about Predicting HR in 2009 May Be Hazardous To Your Health...

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How to Buy a Phone System

Considering a new phone system for your business? The Phone System Buyer's Guide from VoIP-News provides you with all of the information you need to make a more informed decision. The Guide helps you...Read More


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If you're wondering which CMS is the right one for your organization, this comprehensive guide will take you through the various options available, detailing the pros and cons of each. Download...Read More


Sales Force Automation Comparison Guide

Businesses of all sizes can benefit by automating all aspects of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of features that most SFA solutions...Read More


Oracle Magazine

Oracle Magazine contains technology strategy articles, sample code, tips, Oracle and partner news, how to articles for developers and DBAs, and more. Oracle (NASDAQ: ORCL) is the world's largest...Read More




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